This page describes how Furnace Everett Pros LLC ("we", "us", or "our") collects and uses information from visitors to this website and from customers who request service from us in Everett, Washington and the surrounding Snohomish County area.
1. Information we collect
We collect information you provide directly, including:
- Contact details (name, phone, email, service address) submitted through our contact form or given by phone.
- Details about the service you are requesting (equipment type, symptoms, appointment preferences).
- Payment information collected securely by our payment processor at the time of service (we do not store full card numbers).
We also collect limited technical information automatically, such as device type, browser, referring page, and general location, to operate and improve the website.
2. How we use information
- To schedule, dispatch, and complete the HVAC service you requested.
- To communicate with you about your appointment, invoice, or follow-up.
- To improve our website, marketing, and customer experience.
- To comply with legal obligations (tax, licensing, warranty records).
3. Sharing your information
We do not sell your personal information. We share it only with:
- Our own technicians and office staff who need it to serve you.
- Service providers we rely on (payment processing, scheduling software, email delivery), bound by confidentiality.
- Regulators or law enforcement when required by law.
4. Cookies and analytics
This website uses first-party cookies and privacy-respecting analytics to understand aggregate usage. You can disable cookies in your browser settings; some features may not work as expected.
5. Data retention
We keep customer service records for as long as needed to support warranty claims and meet Washington State record-keeping requirements — typically seven years — after which they are securely deleted.
6. Your rights
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it (subject to legal record-keeping requirements). Contact us at everettfurnacepros@gmail.com.
7. Children
Our services are directed to homeowners and property managers. We do not knowingly collect personal information from anyone under 13.
8. Contact
Furnace Everett Pros LLC
3512 105th Pl SE
Everett, WA 98208
Phone: (425) 380-0422
Email: everettfurnacepros@gmail.com